Privacy Policy

Last updated: 31/01/2026

Harlow Carpets Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

1. Information We Collect

We may collect and process the following information:

Information you provide to us

  • Name

  • Phone number

  • Email address

  • Any information you include in your message

This information is collected when you submit a form on our website.

Automatically collected information

  • Basic website usage data, such as pages visited and time spent on the site

  • Device and browser information

This data is collected through standard website analytics tools.

2. How We Use Your Information

We use your information to:

  • Respond to enquiries submitted through our contact form

  • Contact you to discuss your flooring enquiry or provide a quote

  • Monitor and improve the performance of our website

We do not use your data for marketing emails or sell your information to third parties.

3. Analytics

Our website uses standard analytics services (such as Google Analytics) to understand how visitors use our site. These tools collect anonymised or aggregated information and do not identify you personally.

You can learn how Google uses data from sites that use its services by visiting Google’s privacy information pages.

4. Sharing Your Information

We do not sell, rent, or trade your personal data.

We may share your information only:

  • If required by law

  • With service providers who help us operate our website (e.g. website hosting), who are required to keep your data secure

5. Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure. Your information is only kept for as long as necessary to respond to your enquiry or as required by law.

6. Your Rights

Depending on your location, you may have the right to:

  • Request a copy of the personal data we hold about you

  • Ask us to correct or delete your personal information

  • Withdraw consent to us using your data

To exercise these rights, please contact us using the details below.

7. Cookies

Our website may use cookies that are necessary for the site to function and for analytics purposes. You can control or disable cookies through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Harlow Carpets Limited
Email: info@harlowcarpets.co.uk
Phone: 01279 409185